Retningslinjer for angrerett

Thank you for supporting Thyra & Magnolia Road! Every purchase helps us keep writing, recording, and sharing our songs.

Because we are an independent band, our merchandise, including our tees, coasters, and mugs, is printed on demand specifically for you when you place an order. To help keep our small business sustainable, please read our return policy carefully before initiating a return.

1. Standard Returns & Exchanges (14-Day Right of Withdrawal) If you are located within the EU, you have the legal right to return your purchase within 14 days of receiving your item. To be eligible for a return, your item (such as a tee or tote) must be unworn, unwashed, and in its original condition.

  • Return Shipping Costs: Please note that the customer is responsible for paying all return shipping costs. As an independent artist shop, we cannot provide prepaid return labels for buyer’s remorse or sizing exchanges.

  • Sizing Issues: To avoid the hassle and cost of exchanging a shirt, please consult the sizing charts provided on the product pages (e.g., the Country Song Tee or Stockholm to Tennessee Tee) before placing your order.

  • Refund Processing: Once we receive and inspect your returned item at our studio in Sweden, we will issue a refund for the cost of the product (excluding the original shipping charges) to your original payment method.

2. Damaged, Defective, or Misprinted Items We want you to love your merch. If your item arrives with a printing error, a defect, or is damaged in transit (like a chipped mug or scratched coaster), we will make it right at no cost to you.

  • How to claim a defect: You do not need to pay to ship a defective item back to us. Instead, please email us at karin@imaginationstation.se within 30 days of receiving your order.

  • What to include: You must attach clear photographs showing the defect or damage, along with your order number.

Once verified, we will arrange for a free replacement to be printed and shipped to you immediately.

3. Unclaimed Packages & Wrong Addresses Please double-check your shipping address at checkout and keep an eye on your tracking number.

  • Wrong Address: If you provide an address that is considered insufficient or incorrect by the courier, the shipment will be returned to our printing facility and ultimately destroyed. You will be liable for the cost of a replacement order and reshipment.

  • Unclaimed Packages: If a package is delivered to a local pickup point (e.g., a PostNord service point) and you fail to claim it within the carrier's holding period, it will be returned. If you want the order reshipped, you will be responsible for the new shipping charges. Unclaimed packages are not eligible for a refund.

4. Non-EU Customers (Norway, UK, US, etc.) For our listeners and fans ordering from outside the European Union, please be aware that international return shipping can be highly expensive and subject to additional customs clearances. Original shipping costs and any local import taxes, VAT, or customs duties you paid are non-refundable.

5. How to Start a Return DO NOT return your items to the address printed on your package. The return address on your package belongs to our global printing partners, and they do not process consumer returns. If you send your item there, it will be lost, and we will not be able to issue a refund.

To initiate a return, you must send the item to our Swedish headquarters:

  1. Email us at karin@imaginationstation.se with your Order Number and reason for return.

  2. Package your item securely and ship it using a trackable shipping method (we are not responsible for returns lost in transit).

  3. Mail the return to: Imagination Station AB
    Attn: Thyra & Magnolia Road Merch 
    Kungsbryggan 5 179 95
    Svartsjö Sweden